SWBC Foundation is seeking a Support Operations Specialist to design and optimize support operations and service delivery models, ensuring alignment with strategic objectives. The ideal candidate will have extensive experience in customer support and operational management within the financial or technology sectors
Job Summary
As a Support Operations Specialist, you’ll drive the delivery of complex, cross‑functional programs that define how SWIVEL supports customers at scale.
You’ll lead process innovation, operational transformation, and client support experience improvements that materially elevate both customer satisfaction and internal efficiency.
You’ll be at the heart of transforming how we support our customers, designing smarter processes, optimizing tools, and driving innovation that empowers both our customers and our support teams.
Matching Summary
Match Score: 85
SWBC Foundation is seeking a Support Operations Specialist to design and optimize support operations and service delivery models, ensuring alignment with strategic objectives. The ideal candidate will have extensive experience in customer support and operational management within the financial or technology sectors.
Skills & Requirements
Must-have
Design and implement scalable processes
Optimize systems and drive automation
Manage cross-functional partners
Improve customer experience and team performance
Develop and improve customer support workflows
Execute strategic support initiatives
Use customer insights and operational metrics
Nice-to-have
Process innovation and operational transformation
Elevate customer satisfaction and internal efficiency
Smarter processes and optimized tools
Drive innovation for customers and support teams
Key Requirements
Bachelors degree in Business Administration, Finance, MIS, or related fields
5+ years in customer support, support operations, or service design
2+ years in financial institution, SaaS, technology, or project management
Ability to think strategically and solve problems hands-on
Excellent interpersonal, organizational, and communication skills
Working knowledge of MS Office and SaaS applications