Customer Success Manager

DXC Technology

Melbourne, Australia
End-to-end client success
Delivery governance
Client satisfaction
The Customer Success Manager (CSM) is accountable for end-to-end client success across assigned accounts spanning both CES and GIS offerings

Job Summary

  • The Customer Success Manager (CSM) is accountable for end-to-end client success across assigned accounts spanning both CES and GIS offerings.
  • The role owns delivery governance, client satisfaction, commercial outcomes, and value realisation, and acts as the single point of accountability orchestrating cross-offering DXC capabilities to drive retention, profitable growth, and long-term strategic client partnerships.
  • DXC Technology is committed to building better futures for our customers, colleagues, environment, and communities.

Matching Summary

The Customer Success Manager (CSM) is accountable for end-to-end client success across assigned accounts spanning both CES and GIS offerings.

Skills & Requirements

Must-have

  • End-to-end client success
  • Delivery governance
  • Client satisfaction
  • Commercial outcomes
  • Value realisation
  • Managed Infrastructure Services
  • Application Modernization

Nice-to-have

  • Microsoft partnership expertise
  • Cutting-edge technology
  • Cross-offering expansion opportunities
  • Voice of the customer
  • Continuous improvement

Key Requirements

  • Previous banking experience is mandatory
  • Customer Success Manager experience
  • Delivery lead experience
  • Applications background preferred
  • Sales background with revenue targets
  • Pass a police check

Work Rights

Not specified

Tailored Resume

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