At Roche you can show up as yourself, embraced for the unique qualities you bring
Job Summary
At Roche you can show up as yourself, embraced for the unique qualities you bring.
As the Customer Support Partner (Application), you will be responsible for performing and installing application setup, troubleshooting support, and evaluation, conducting operator training for customers and internal team members, aiming to ensure customer satisfaction and provide efficient customer support.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Matching Summary
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Skills & Requirements
Must-have
Application setup and installation
Troubleshooting customer issues
Conducting operator training
Root cause analysis
Documenting in CRM system
Remote support promotion
Nice-to-have
Personal expression and open dialogue
Improving healthcare ecosystem
Entrepreneurial mentality
Digital services interest
Mentoring less experienced colleagues
Key Requirements
Minimum Diploma in Health/Science/Medical
1 year experience in clinical/histopathology/molecular lab