Service Operations Specialist - Data & Analytics, As

Deutsche Bank

Pune, India
Hybrid
2nd level application support
Incident and problem management
Etl process expertise
Deutsche Bank is seeking a Service Operations Specialist - Data & Analytics in Pune, India, to provide second-level application support for business applications. The role involves incident management, problem resolution, and ensuring application stability through effective service management practices

Job Summary

  • The role involves maintaining stability of business applications through incident and problem management and providing hands-on service management support.
  • Employees enjoy benefits such as gender neutral parental leaves, childcare assistance reimbursement, sponsorship for industry certifications, and comprehensive insurance coverage.
  • Deutsche Bank promotes a culture of responsibility, commercial thinking, initiative, collaboration, and inclusivity.

Matching Summary

Match Score: 85

Deutsche Bank is seeking a Service Operations Specialist - Data & Analytics in Pune, India, to provide second-level application support for business applications. The role involves incident management, problem resolution, and ensuring application stability through effective service management practices.

Skills & Requirements

Must-have

  • 2nd level application support
  • Incident and problem management
  • ETL process expertise
  • Service request fulfillment
  • Oracle Database concepts
  • OpenShift/Docker/Kubernetes knowledge
  • ITIL certified environment

Nice-to-have

  • Analytical and process thinking
  • Good verbal and written communication
  • Project experience and organizational skills
  • Continuous learning culture
  • Collaboration and initiative

Key Requirements

  • Bachelor’s degree in IT or Computer Science related discipline
  • ITIL V3 foundation certification preferred
  • Experience in service operations management
  • Proficiency in Oracle Database and ETL Informatica
  • Knowledge of OpenShift/Docker/Kubernetes
  • Ability to handle incident and problem resolution
  • Good communication skills

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter