Patient Services Advocate

Los Angeles Orthopedic Surgery Specialists

Los Angeles, CA, United States
On-site
Verify patient eligibility and benefits
Manage high volume of inbound calls
Input data into practice management system
The Patient Service Advocate serves as an ambassador by welcoming patients and creating a positive front office experience

Job Summary

  • The Patient Service Advocate serves as an ambassador by welcoming patients and creating a positive front office experience.
  • Responsibilities include verifying eligibility, scheduling appointments, and coordinating center activities to ensure seamless patient transitions.
  • The role requires handling sensitive confidential information in strict accordance with HIPAA and federal state laws.

Matching Summary

The Patient Service Advocate serves as an ambassador by welcoming patients and creating a positive front office experience.

Skills & Requirements

Must-have

  • Verify patient eligibility and benefits
  • Manage high volume of inbound calls
  • Input data into practice management system
  • Collect co-pays and reconcile daily
  • Monitor patient wait times and flow

Nice-to-have

  • Warm positive energetic demeanor
  • Tactful diplomatic communication style
  • Strong organizational skills in fast pace
  • Ability to resolve patient issues effectively

Key Requirements

  • Three or more years of medical setting experience preferred
  • Proficient computer skills preferred
  • Knowledge of HIPAA and PHI regulations required

Work Rights

Not specified

Tailored Resume

Cover Letter