Senior Desktop Support Specialist

The University of Texas at Austin

Austin, Texas, US
Base: $58,000 + depending on qualifications; bonus...
Fully remote
Advanced desktop support in mixed mac windows environment
Servicenow itsm service desk experience
Endpoint deployment using jamf mecm sccm
The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization

Job Summary

  • The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization.
  • This role is responsible for managing endpoint fleet deployments and lifecycle configurations using tools like JAMF and MECM/SCCM for both Mac and Windows platforms.
  • The University of Texas at Austin offers a competitive benefits package including insurance, retirement benefits, and professional development opportunities.

Matching Summary

The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization.

Salary

Base: $58,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Insurance, retirement, professional development

Skills & Requirements

Must-have

  • Advanced desktop support in mixed Mac Windows environment
  • ServiceNow ITSM service desk experience
  • Endpoint deployment using JAMF MECM SCCM
  • Active Directory object maintenance
  • Hardware peripheral and AV equipment troubleshooting

Nice-to-have

  • Experience with Intune endpoint management platform
  • Support for audiovisual technologies and live events
  • Familiarity with enterprise administrative CRM applications
  • Strong customer service communication skills
  • Ability to work independently and collaborate with peers

Key Requirements

  • Bachelor's degree or equivalent combination of education and relevant experience
  • Must be eligible to work in the United States without sponsorship
  • Demonstrated experience providing advanced desktop support in enterprise environment

Work Rights

Must be eligible to work in the United States

Tailored Resume

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