Officer, Customer Relations

Sime Darby Auto ConneXion Sdn. Bhd.

Ara, Selangor, Malaysia
Attend complaints
Manage loaner car arrangement
Prepare tribunal and legal documentation
Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work

Job Summary

  • Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
  • Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
  • Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff.

Matching Summary

Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.

Skills & Requirements

Must-have

  • Attend complaints
  • Manage loaner car arrangement
  • Prepare tribunal and legal documentation
  • Prepare letter of reply to customer
  • Assist HOD in monitoring reporting system

Nice-to-have

  • Knowledge on using CRM
  • Knowledge on Case Management Systems

Key Requirements

  • Minimum Degree Holder in Business
  • Minimum 3 years’ experience in Customer Services
  • Strong command of English Language & Bahasa Malaysia
  • Excellent/moderate User for Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter