Service Delivery Support Lead

Leidos

Sydney, Australia
Not specified; not specified; benefits include lif...
Australian citizen required
Active nv-2 agvsa security clearance
Defence ict environment experience
This role supports a Sydney-based customer by providing critical service delivery coordination across a complex Defence ICT environment

Job Summary

  • This role supports a Sydney-based customer by providing critical service delivery coordination across a complex Defence ICT environment.
  • Leidos offers 'Life Days' allowing employees to accrue up to 12 days of leave per year by working slightly more than minimum weekly hours.
  • The position requires influencing and negotiating with a broad stakeholder group including Defence, APS, military, and vendors while managing expectations.

Matching Summary

This role supports a Sydney-based customer by providing critical service delivery coordination across a complex Defence ICT environment.

Salary

Not specified; Not specified; Benefits include Life Days accrual program

Skills & Requirements

Must-have

  • Australian Citizen required
  • Active NV-2 AGVSA Security Clearance
  • Defence ICT environment experience
  • Major incident management coordination
  • Stakeholder negotiation with Defence/APS

Nice-to-have

  • Continuous service improvement drive
  • Autonomous operation in high-pressure
  • Diverse team collaboration values
  • Long-term solution viability support

Key Requirements

  • Australian Citizenship mandatory
  • Active NV-2 AGVSA Security Clearance
  • ITIL v3/4 qualification preferred
  • Experience in Defence or Government ICT
  • Strong enterprise IT support interfaces knowledge

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter