Customer Services Portal Specialist

Philips UK

Nashville, Tennessee, USA
Base: $33.00 to $52.00 ph; bonus/equity: annual in...
Fully remote
2+ years configuring customer users
Salesforce customer community administration
Ppsu permissions experience
This role supports the execution and continuous improvement of scalable service operations while working cross-functionally to ensure reliable and compliant processes

Job Summary

  • This role supports the execution and continuous improvement of scalable service operations while working cross-functionally to ensure reliable and compliant processes.
  • Candidates must have at least two years of experience configuring customer users, setting up account structures, and utilizing PPSU permissions.
  • The position offers a comprehensive benefits package including a generous PTO, 401k match up to 7%, HSA contributions, and stock purchase plans.

Matching Summary

This role supports the execution and continuous improvement of scalable service operations while working cross-functionally to ensure reliable and compliant processes.

Salary

Base: $33.00 to $52.00 per hour; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • 2+ years configuring customer users
  • Salesforce customer community administration
  • PPSU permissions experience
  • Account structure setup
  • User training and engagement campaigns

Nice-to-have

  • Cross-functional collaboration skills
  • Operational improvement mindset
  • Workflow effectiveness monitoring
  • Regulatory compliance awareness

Key Requirements

  • High school diploma
  • US work authorization required
  • No visa sponsorship available
  • Must reside in or near Nashville, TN

Work Rights

US work authorization is a precondition of employment

Tailored Resume

Cover Letter