This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting
Job Summary
This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting.
You will collaborate closely with internal and external teams to uphold service excellence and enhance customer satisfaction.
Prior experience in customer experience or reporting roles is an advantage (not mandatory).
Matching Summary
This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting.
Skills & Requirements
Must-have
customer feedback channels
service quality management
regulatory reporting
management reporting
Microsoft PowerPoint and Excel proficiency
Nice-to-have
proactive and detail-oriented
collaborate with internal and external teams
uphold service excellence
enhance customer satisfaction
dynamic environment multitasking
Key Requirements
Prior experience in customer experience or reporting roles is an advantage