Guest Service Agent

Sofitel Sydney Wentworth

Queenstown, New Zealand
**
Guest check-in and check-out
Maintain guest and hotel accounts
Security procedures for transactions
** The Sofitel Sydney Wentworth is seeking a Guest Service Agent to provide excellent service to guests in a hospitality environment. The role involves greeting guests, managing reservations, ensuring security procedures, and promoting hotel facilities while fostering a positive atmosphere. **

Job Summary

  • Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Provide efficient, friendly and professional service to all guests.

Matching Summary

Match Score: 75

** The Sofitel Sydney Wentworth is seeking a Guest Service Agent to provide excellent service to guests in a hospitality environment. The role involves greeting guests, managing reservations, ensuring security procedures, and promoting hotel facilities while fostering a positive atmosphere. **

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Maintain guest and hotel accounts
  • Security procedures for transactions
  • Product knowledge and sales
  • Efficient, friendly, professional service

Nice-to-have

  • Work life balance
  • Career growth opportunities
  • Diversity and inclusion
  • Teamwork and trust

Key Requirements

  • Work authorization for New Zealand

Work Rights

Not specified

Tailored Resume

Cover Letter