Regional Customer Service Advisor

Bupa UK

Hong Kong, Hong Kong
Competitive salary
Handle pre-authorisation requests
Respond to service queries
Manage sensitive conversations
As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care

Job Summary

  • As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care.
  • Whether it’s helping with pre-authorisation requests, answering coverage questions, or resolving concerns, you’ll play a key role in building trust and loyalty.
  • This is a fantastic opportunity for someone who’s passionate about premium customer service and thrives in a fast-paced, multicultural environment.

Matching Summary

As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care.

Salary

Competitive Salary

Skills & Requirements

Must-have

  • Handle pre-authorisation requests
  • Respond to service queries
  • Manage sensitive conversations
  • Maintain accurate customer records
  • Make fair and sensible decisions

Nice-to-have

  • Passionate about premium customer service
  • Thrives in multicultural environment
  • Support colleagues with knowledge sharing
  • Own your personal development

Key Requirements

  • Bachelor’s degree or Academic qualifications
  • Pass in IIQE Paper I and II
  • Fluent in spoken English, Cantonese, and Mandarin
  • Proficient in written English

Work Rights

Not specified

Tailored Resume

Cover Letter