Customer Service Representative Bankwest

Bankwest

Perth, Western Australia, Australia
Hybrid
24/7 rotational rosters
Chat and phone support
Customer query resolution
Provide chat & phone based support to customers during our 24 hour, 7 days per week service

Job Summary

  • Provide chat & phone based support to customers during our 24 hour, 7 days per week service.
  • Offer helpful and timely assistance to customers using our online chat service and support them with new ways of banking through our app and online banking.
  • We can offer hybrid working which is a mixture of working from home and office work after a minimum of 6 months in the office.

Matching Summary

Provide chat & phone based support to customers during our 24 hour, 7 days per week service.

Skills & Requirements

Must-have

  • 24/7 rotational rosters
  • chat and phone support
  • customer query resolution
  • online banking support
  • risk and compliance awareness

Nice-to-have

  • warm and engaging voice
  • team vision and values
  • change and feedback
  • proactive risk identification

Key Requirements

  • Ability to work 24/7 rotational rosters
  • Customer service skills
  • Strong computer skills
  • Ability to work in a high paced environment
  • Risk Mindset

Work Rights

Not specified

Tailored Resume

Cover Letter