The Senior Vice President is accountable for end-to-end customer care outcomes and operational performance across the Asia-Pacific region
Job Summary
The Senior Vice President is accountable for end-to-end customer care outcomes and operational performance across the Asia-Pacific region.
This role serves as the primary escalation path for all customer and employee impacting events, including regulatory incidents, while representing the regional view to executive leadership.
The position requires partnering with Global Operational Excellence teams to embed best practices and standardize customer support processes for consistent delivery.
Matching Summary
The Senior Vice President is accountable for end-to-end customer care outcomes and operational performance across the Asia-Pacific region.
Skills & Requirements
Must-have
Senior leadership in technology customer support
Leading large scale operational transformation
Enterprise incident and crisis management
C-suite stakeholder engagement experience
Matrixed global organization operation
Nice-to-have
Fluency in APAC local languages like Mandarin
Strong executive presence and influence
Experience with digital payments ecosystems
Proven track record in service reliability
Ability to drive organizational change
Key Requirements
Senior leadership experience in technology customer support
Proven success leading operational transformation
Deep understanding of enterprise incident management