Service Advisor

BMW of South Austin

Norfolk, Virginia, US
Identify and document service needs
Schedule service appointments
Advise customers on services
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
  • Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
  • The position requires regular and predictable attendance, with scheduled shifts potentially including evening hours, weekends, and holidays.

Matching Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Skills & Requirements

Must-have

  • Identify and document service needs
  • Schedule service appointments
  • Advise customers on services
  • Compute repair costs
  • Maintain CSI standards
  • Organized, clean, and safe work area

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity and transparency
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma or GED
  • 3-5 years of experience
  • Automotive or customer service experience
  • Working knowledge of vehicle mechanical operations
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter