The Real-Time Coordinator is responsible for monitoring and managing intraday performance across the contact center to ensure optimal service levels and adherence to staffing plans
Job Summary
The Real-Time Coordinator is responsible for monitoring and managing intraday performance across the contact center to ensure optimal service levels and adherence to staffing plans.
This role requires strong analytical skills, proactive decision-making, and expertise in telephony and workforce management platforms.
Joining us is more than saying 'yes' to making the world a healthier place; it’s discovering a career that’s challenging, supportive and inspiring.
Matching Summary
The Real-Time Coordinator is responsible for monitoring and managing intraday performance across the contact center to ensure optimal service levels and adherence to staffing plans.