Strategic Customer Success Manager

Xsolla

Remote
Remote
Executive-level communication skills
Strategic customer success experience
Enterprise account management
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games

Job Summary

  • Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games.
  • The role involves building and nurturing deep strategic partnerships with enterprise clients, serving as a trusted advisor at the executive level, and driving measurable partner growth and retention.
  • Candidates should be passionate about supporting developers and publishers in scaling their business through seamless, trusted partnerships.

Matching Summary

Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games.

Skills & Requirements

Must-have

  • Executive-level communication skills
  • Strategic Customer Success experience
  • Enterprise Account Management
  • Data-driven relationship management
  • Managing high-value accounts
  • Cross-functional alignment
  • Autonomous portfolio management

Nice-to-have

  • Emotional intelligence
  • Solutions-oriented mindset
  • Thrives in fast-paced environment
  • Highly collaborative
  • Trusted advisor at executive level

Key Requirements

  • Experience in senior client-facing roles
  • Managing complex, high-demand portfolios
  • Handling high-pressure escalations
  • Experience with enterprise clients

Work Rights

Not specified

Tailored Resume

Cover Letter