Customer Service Advisor

Hastings Deering

Singapore, Singapore, SG
Customer appointment management
Issue resolution and follow-up
Coordination with workshop team
As a Customer Service Advisor, you’ll play a key role in supporting daily service operations by managing customer appointments, resolving issues, coordinating with the workshop, and assisting with operational improvements to ensure an excellent BMW Motorrad customer experience

Job Summary

  • As a Customer Service Advisor, you’ll play a key role in supporting daily service operations by managing customer appointments, resolving issues, coordinating with the workshop, and assisting with operational improvements to ensure an excellent BMW Motorrad customer experience.
  • You will handle customer escalations, monitor back-order parts, and maintain superior customer service standards in every interaction while supporting team members and identifying operational gaps.
  • Be part of a trusted brand with a regional footprint, work with cutting-edge automotive technology, and grow your career in a supportive, performance-driven culture.

Matching Summary

As a Customer Service Advisor, you’ll play a key role in supporting daily service operations by managing customer appointments, resolving issues, coordinating with the workshop, and assisting with operational improvements to ensure an excellent BMW Motorrad customer experience.

Skills & Requirements

Must-have

  • Customer appointment management
  • Issue resolution and follow-up
  • Coordination with workshop team
  • Customer service standards maintenance
  • Operational support and process improvement

Nice-to-have

  • Team player
  • Handling customer escalations
  • Voice of Customers (VoC) feedback gathering
  • Monitoring service performance targets

Key Requirements

  • Minimum 2-3 years relevant experience
  • Minimum NITEC in Light Vehicles or Diploma
  • Valid Class 2 driving licence (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter