This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support alongside seasoned engineers
Job Summary
This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support alongside seasoned engineers.
Interns will work onsite at the Birmingham headquarters to identify technical bottlenecks and support the resolution of application incidents.
The role involves using low/no code platforms to automate processes and shadowing senior engineers to deploy and manage applications.
Matching Summary
This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support alongside seasoned engineers.
Skills & Requirements
Must-have
Participate in application support processes
Engage in stakeholder communication
Use ServiceNow ITSM tools
Support resolution of application incidents
Assist with user guide creation
Nice-to-have
Interest in learning IT service management
Good problem-solving skills
Willingness to learn and adapt
Strong communication skills
Experience with GenAI tools
Key Requirements
Currently pursuing a BS degree in Computer Science or related field
Basic knowledge of scripting, SQL, or programming languages (plus)
Coursework related to IT, software applications, or supply chain (plus)