Technical Support Representative - Remote

877

Base: $19.00 - $21.00 ph; bonus/equity: not specif...
Fully remote
Customer-facing service-oriented role experience
Phone email and chat-based technical support
Critical thinking and soft skills
The company empowers businesses to innovate and grow with an open AI-driven commerce ecosystem

Job Summary

  • The company empowers businesses to innovate and grow with an open AI-driven commerce ecosystem.
  • You will provide outstanding phone, email, and chat-based technical support while troubleshooting issues and educating customers.
  • The role requires a strong work ethic and the ability to deescalate frustrated customers without taking it personally.

Matching Summary

The company empowers businesses to innovate and grow with an open AI-driven commerce ecosystem.

Salary

Base: $19.00 - $21.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer-facing service-oriented role experience
  • Phone email and chat-based technical support
  • Critical thinking and soft skills

Nice-to-have

  • HTML CSS Javascript Jquery editing ability
  • Basic understanding of data structures
  • Willingness to help and seek help from peers

Key Requirements

  • Experience in customer-facing service roles required
  • Preferred experience in technical support contact center
  • Ability to read or edit web languages like HTML or CSS

Work Rights

Not specified

Tailored Resume

Cover Letter