Senior Manager, Personal Operations Transformation

Royal Bank of Canada

Toronto, Canada
Base: not specified; bonus/equity: not specified; ...
End-to-end process engineering expertise
Leading large-scale transformation programs
Data-driven business case development
The Senior Manager will lead complex, cross-functional transformation programs from strategy through execution and sustained value realization

Job Summary

  • The Senior Manager will lead complex, cross-functional transformation programs from strategy through execution and sustained value realization.
  • This role involves partnering with multiple teams to identify opportunities, develop business cases, and deploy scalable automation and AI solutions to optimize Personal Banking Operations.
  • RBC offers a professional and supportive team environment with competitive compensation and career progression opportunities.

Matching Summary

The Senior Manager will lead complex, cross-functional transformation programs from strategy through execution and sustained value realization.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive compensation

Skills & Requirements

Must-have

  • End-to-end process engineering expertise
  • Leading large-scale transformation programs
  • Data-driven business case development
  • Digital and AI enablement in operations
  • Stakeholder and governance management
  • Process diagnostics and value stream analysis

Nice-to-have

  • Executive storytelling and presentation skills
  • Systems-thinking mindset
  • Collaborative problem-solving
  • Organizational change management
  • Keen interest in cutting-edge technology
  • Strong communication skills

Key Requirements

  • 5+ years leading transformation programs
  • Proven experience with Lean and process mapping
  • Experience deploying digital/automation capabilities
  • Ability to influence senior stakeholders
  • Strong analytical and critical thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter