Analysis IT Services | Tanjong Pagar | Up to $5400/mth

REVUP PROSERVICES PTE. LTD.

Singapore, Singapore
Up to $5,400/mth; not specified; not specified pm
Manage it service delivery operations
Oversee service desk and incidents
Coordinate with vendors and partners
The role involves managing the delivery of IT services to ensure service levels and customer satisfaction targets are achieved

Job Summary

  • The role involves managing the delivery of IT services to ensure service levels and customer satisfaction targets are achieved.
  • Candidates will oversee service desk operations, monitor incidents, and coordinate with vendors for infrastructure support.
  • The position requires participation in Business Continuity Planning exercises and providing after-hours support for critical incidents.

Matching Summary

The role involves managing the delivery of IT services to ensure service levels and customer satisfaction targets are achieved.

Salary

Up to $5400/mth; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage IT service delivery operations
  • Oversee service desk and incidents
  • Coordinate with vendors and partners
  • Monitor system performance and risks
  • Support hardware and software lifecycle

Nice-to-have

  • Strong analytical and troubleshooting skills
  • Process improvement recommendations
  • Collaboration with stakeholders

Key Requirements

  • Diploma or Degree in Computer Science or related field
  • Minimum 3 years experience in IT Operations or Service Delivery
  • Knowledge of ITIL, ServiceNow, or PMP methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter