Trainer

acquire.ai

Not specified
2 years bpo industry experience as trainer
Module creation and curriculum design skills
Training needs analysis for new campaigns
Acquire.ai is seeking a Trainer with experience in the BPO industry to enhance employee competencies through effective training programs. The role involves designing, delivering, and evaluating training initiatives, requiring strong communication and analytical skills

Job Summary

  • The role involves designing and delivering training programs that improve workplace performance in alignment with company core values.
  • Candidates must have a minimum of 2 years of experience specifically in the BPO industry as a Trainer.
  • The position requires verifying training effectiveness through observations, audits, and post-training results while ensuring compliance with quality guidelines.

Matching Summary

Match Score: 85

Acquire.ai is seeking a Trainer with experience in the BPO industry to enhance employee competencies through effective training programs. The role involves designing, delivering, and evaluating training initiatives, requiring strong communication and analytical skills.

Skills & Requirements

Must-have

  • 2 years BPO industry experience as Trainer
  • Module creation and curriculum design skills
  • Training needs analysis for new campaigns
  • Strong numerical and analytical ability
  • Solid understanding of contact center KPIs
  • Proficient in MS Office suite applications

Nice-to-have

  • Excellent verbal and written communication skills
  • Strong coaching and facilitation abilities
  • Knowledge in statistics and data interpretation
  • Ability to research and implement new initiatives
  • Commitment to information security and privacy

Key Requirements

  • Minimum 2 years BPO Trainer experience
  • Experience leading training needs analysis
  • Skilled in documentation and reporting
  • Technically adept in class preparation and assessment

Work Rights

Not specified

Tailored Resume

Cover Letter