Technical Engineer, Second Line Support, Bss Operations [billing & Mediation] - Bss Ops Department (bsopd)

rakuten-insurance.co.jp

Not specified
Bss billing applications support
Troubleshoot complex production issues
Mediation logic and cdr flows
Rakuten is seeking a Technical Engineer for Second Line Support in their Business Support System Operations Department. The ideal candidate will have extensive experience in telecommunications BSS environments, focusing on billing and mediation applications, and will thrive in a collaborative, customer-oriented global team

Job Summary

  • Provide expert day-to-day technical support for critical BSS billing applications including Rating, Mediation, Payment, and Collection.
  • Conduct thorough root cause analysis (RCA) of billing discrepancies, rating errors, mediation failures, and payment/collection issues using system logs, billing records, and mediation data.
  • Collaborate cross-functionally with finance, product, development, IT teams, and external vendors to resolve operational challenges and continuously improve the billing ecosystem.

Matching Summary

Match Score: 85

Rakuten is seeking a Technical Engineer for Second Line Support in their Business Support System Operations Department. The ideal candidate will have extensive experience in telecommunications BSS environments, focusing on billing and mediation applications, and will thrive in a collaborative, customer-oriented global team.

Skills & Requirements

Must-have

  • BSS billing applications support
  • Troubleshoot complex production issues
  • Mediation Logic and CDR flows
  • Advanced SQL skills
  • Linux/Unix environments
  • System and application performance monitoring

Nice-to-have

  • Entrepreneurial, Innovative, Growth-Oriented
  • Agile, scalable solutions
  • Proactive approach to problem-solving
  • Continuous learning and professional development

Key Requirements

  • 5-10 years of professional experience in telecommunications BSS
  • 5+ years of experience in L2 technical support
  • Bachelor's degree in Computer Science or related field
  • Experience with ITSM methodologies and ticketing tools

Work Rights

Not specified

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