Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Job Summary
Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Skills & Requirements
Must-have
Resolve complex client issues
Analyze information for high-quality service
Provide information on BNY Mellon products
Proactively assist clients with business needs
Lead internal initiatives for client experience
Nice-to-have
Harness cutting-edge AI and breakthrough technologies
Collaborate with clients driving transformative solutions
Contribute to business development efforts
Uplift communities worldwide
Key Requirements
Bachelor's degree or equivalent experience
5-7 years of total work experience
Experience in operational area and/or client services