Senior Associate, Client Operations

BNY Mellon

Lake Mary, FL, United States
On-site
Resolve complex client issues
Analyze information for high-quality service
Understand bny mellon products and services
Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Job Summary

  • Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
  • Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.

Matching Summary

Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Skills & Requirements

Must-have

  • Resolve complex client issues
  • Analyze information for high-quality service
  • Understand BNY Mellon products and services
  • Proactively assist client business needs
  • Improve client experience initiatives

Nice-to-have

  • Harness cutting-edge AI
  • Drive transformative solutions
  • Uplift communities worldwide
  • Bold ideas meet advanced technology

Key Requirements

  • Bachelor's degree or equivalent
  • 5-7 years of total work experience
  • Experience in operational area or client services

Work Rights

Not specified

Tailored Resume

Cover Letter