The Chief Operating Officer position at PKF-CAP CORPORATE SERVICES PTE. LTD. in Singapore emphasizes strategic leadership in hotel operations across the Hotel101 Global portfolio. The role focuses on enhancing guest experiences, optimizing revenue, and developing high-performing teams, while ensuring compliance with industry standards
Job Summary
The Chief Operating Officer will provide strategic and hands-on leadership for all hotel operations across the Hotel101 Global portfolio.
You will champion guest experience excellence by developing service standards and training programs to drive high NPS and GSS scores.
This role requires full P&L oversight to maximize RevPAR, ADR, occupancy rates, and departmental profit margins through effective cost controls.
Matching Summary
Match Score: 85
The Chief Operating Officer position at PKF-CAP CORPORATE SERVICES PTE. LTD. in Singapore emphasizes strategic leadership in hotel operations across the Hotel101 Global portfolio. The role focuses on enhancing guest experiences, optimizing revenue, and developing high-performing teams, while ensuring compliance with industry standards.
Skills & Requirements
Must-have
8+ years hospitality operations leadership
Multi-property portfolio management experience
Full P&L ownership and financial acumen
Guest satisfaction score improvement (NPS/GSS)
Revenue management and yield strategy expertise
Standard operating procedure development
Pre-opening and new hotel launch support
Nice-to-have
International and cross-cultural experience
Talent development and succession planning skills
Innovative technology implementation (PMS/CRM)
Sustainability initiative leadership
Crisis response and risk management planning
Key Requirements
Minimum 8 years progressive leadership in hospitality
At least 1 year at COO or Managing Director level
Bachelor's degree required; Master's or MBA preferred
Proven track record managing multi-property portfolios
Extensive international and cross-cultural experience