Contact Center Supervisor

FIRST Insurance Funding

Northbrook, Illinois, US
$50,000 - $65,000; bonus eligible; comprehensive b...
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Daily guidance and support
Training and educating representatives
Monitoring work performance
** FIRST Insurance Funding is seeking a Contact Center Supervisor to provide support and guidance to customer service representatives in a hybrid work environment. The ideal candidate should have experience in customer contact and leadership, preferably in the insurance or financial industry. **

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • Responsible for training and educating representatives, monitoring work performance and providing feedback.
  • Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

Matching Summary

Match Score: 75

** FIRST Insurance Funding is seeking a Contact Center Supervisor to provide support and guidance to customer service representatives in a hybrid work environment. The ideal candidate should have experience in customer contact and leadership, preferably in the insurance or financial industry. **

Salary

$50,000 - $65,000; Bonus eligible; Comprehensive benefit package

Skills & Requirements

Must-have

  • Daily guidance and support
  • Training and educating representatives
  • Monitoring work performance
  • Answering customer calls
  • Preparing reports

Nice-to-have

  • Entrepreneurial spirit
  • Opportunities for development
  • Upward mobility
  • Award-winning culture

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Insurance or Financial industry experience a plus
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter