You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships
Job Summary
You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships.
Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.
Probe Group is a global business of 19,000 team members, combining human expertise with technology to deliver exceptional results.
Matching Summary
You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships.
Skills & Requirements
Must-have
ServiceNow ticket management
client stakeholder relationships
UiPath and/or Microsoft Power Platform
Azure services exposure
client-facing communication
Nice-to-have
ITIL principles knowledge
service management best practices
data analytics skills
cloud technologies experience
Key Requirements
6 months - 1 year RPA development experience
Basic understanding of IT service management tools