Customer Service Advisor Senior Executive #NJH #LuxuryRetail #Jewellry #Watches

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
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5 years luxury retail experience
5 years supervisory team lead role
Vip clientele relationship management
** This job posting seeks a Senior Executive Customer Service Advisor for a luxury retail company specializing in watches and jewelry. The role involves overseeing a team, managing customer relationships, and ensuring high standards of service for ultra-high-net-worth clients. **

Job Summary

  • This senior executive role oversees the daily front-of-house operations of a luxury watch service center while mentoring a team of advisors.
  • The position requires exceptional interpersonal skills to manage Ultra High Net Worth clients and resolve complex service cases professionally.
  • Candidates must possess at least five consecutive years of experience in a supervisory capacity within the luxury watches or jewelry industry.

Matching Summary

Match Score: 75

** This job posting seeks a Senior Executive Customer Service Advisor for a luxury retail company specializing in watches and jewelry. The role involves overseeing a team, managing customer relationships, and ensuring high standards of service for ultra-high-net-worth clients. **

Skills & Requirements

Must-have

  • 5 years luxury retail experience
  • 5 years supervisory team lead role
  • VIP clientele relationship management
  • Watch repair quotation preparation
  • Repair order documentation accuracy

Nice-to-have

  • Swiss watchmaking standards knowledge
  • Understanding of watch complications
  • CRM and ERP system proficiency
  • Process optimization initiatives
  • Discreet premium service delivery

Key Requirements

  • Recognised Diploma or Higher NITEC
  • 5 years luxury service advisory experience
  • 5 consecutive years supervisory experience
  • Experience with VIP clientele handling
  • Computer literacy with Microsoft Office

Work Rights

Not specified

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