Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees
Job Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Candidates will contribute to experience analytics, trend analysis, reporting, and continuous improvement initiatives to ensure high service standards.
nbn offers an inclusive working world with benefits including 18 weeks of paid parental leave and recognition as a Pride in Diversity Platinum Employer.
Matching Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Skills & Requirements
Must-have
Strong customer service skills
Experience with ITIL and SLA-driven environments
Broad technical capability across Microsoft and Apple technologies
Proficiency in Active Directory and Office 365
Networking, telephony, hardware, and mobile device support
Nice-to-have
Ability to navigate sensitive issues with diplomacy
Experience in experience analytics and trend analysis
Commitment to inclusive and flexible workplace culture
Professional and empathetic handling of multiple interactions