The Manager / Senior Consultant – Genesys Solutions is responsible for providing technical leadership across the pre‑sales, design, and delivery of enterprise customer experience (CX) and contact centre solutions, with a primary focus on Genesys platforms
Job Summary
The Manager / Senior Consultant – Genesys Solutions is responsible for providing technical leadership across the pre‑sales, design, and delivery of enterprise customer experience (CX) and contact centre solutions, with a primary focus on Genesys platforms.
This role combines solution consulting, architecture, and hands‑on delivery expertise, supporting complex, mission‑critical environments across government and enterprise customers.
DXC is committed to building better futures for our customers, colleagues, environment, and communities, fostering a culture of inclusion, belonging and corporate citizenship.
Matching Summary
The Manager / Senior Consultant – Genesys Solutions is responsible for providing technical leadership across the pre‑sales, design, and delivery of enterprise customer experience (CX) and contact centre solutions, with a primary focus on Genesys platforms.
Skills & Requirements
Must-have
Genesys platform expertise
Enterprise contact centre solutions
Pre-sales and solution consulting
Solution architecture and design
Technical leadership and governance
Nice-to-have
Mentoring and guiding technical teams
Continuous improvement and strategy
Stakeholder engagement and communication
Key Requirements
10+ years in Genesys solution consulting, architecture, or delivery
Experience with government or large enterprise customers
Tertiary qualification in IT, Engineering, or equivalent experience