Senior System Analyst

POKKA PTE. LTD.

Singapore
3 years business process improvement experience
3 years l1 business application support
Requirement gathering and documentation skills
The role provides first-level support for business applications while assisting users with day-to-day operational issues

Job Summary

  • The role provides first-level support for business applications while assisting users with day-to-day operational issues.
  • Candidates will contribute to continuous process improvement initiatives by analyzing workflows and documenting requirements.
  • The position involves coordinating with stakeholders to translate business challenges into system enhancement requirements.

Matching Summary

Match Score: 85

The role provides first-level support for business applications while assisting users with day-to-day operational issues.

Skills & Requirements

Must-have

  • 3 years business process improvement experience
  • 3 years L1 business application support
  • Requirement gathering and documentation skills
  • System troubleshooting and ticket triage
  • Stakeholder management and communication

Nice-to-have

  • Digital transformation project experience
  • User training and adoption facilitation
  • Process mapping and workflow analysis
  • Vendor coordination capabilities

Key Requirements

  • Min. Diploma in Computer Science or Business IT
  • Minimum 3 years of business process improvement experience
  • Minimum 3 years of L1 business application support experience

Work Rights

Not specified

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