At ING, our Financial Health team guides customers experiencing financial difficulty, helping them navigate hardship with clarity, empathy, and confidence
Job Summary
At ING, our Financial Health team guides customers experiencing financial difficulty, helping them navigate hardship with clarity, empathy, and confidence.
In this role, you’ll assess hardship applications, provide tailored support options, and help customers get back on track while ensuring our regulatory and compliance obligations are met.
Benefits include discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity.
Matching Summary
At ING, our Financial Health team guides customers experiencing financial difficulty, helping them navigate hardship with clarity, empathy, and confidence.
Skills & Requirements
Must-have
Financial hardship case management
Lending operations support
Regulatory compliance obligations
Assess hardship applications
Manage hardship accounts portfolio
Nice-to-have
Proactive and adaptable mindset
Focus on continuous improvement
Inclusive and supportive culture
Willingness to learn
Key Requirements
Strong experience in financial hardship, collections, or case management
Solid understanding of NCCP obligations
Well-developed analytical skills
Clear and empathetic communication skills
High level of organisation and attention to detail