Responsible for making courtesy calls and handling inbound and outbound telesales to ensure successful conversions with existing and new maintenance customers
Job Summary
Responsible for making courtesy calls and handling inbound and outbound telesales to ensure successful conversions with existing and new maintenance customers.
Identifies, develops, and follows up on existing opportunities for modernizations while calling customers for maintenance topics, and can sell VB Repairs in campaigns.
KONE focuses on creating an innovative and collaborative working culture where employee engagement, sustainability, and ethical business practices are integral.
Matching Summary
Responsible for making courtesy calls and handling inbound and outbound telesales to ensure successful conversions with existing and new maintenance customers.
Skills & Requirements
Must-have
Telesales for core 2 and core 3 customers
Proactive customer relationship development
Lead qualification and communication
Maintenance contract conversions and renegotiations
VB repairs sales through campaigns
Gathering market and competitor information
Nice-to-have
Collaborative working culture
Employee engagement participation
Ethical business practices
Trust and respect among co-workers
Recognition of good performance
Key Requirements
Sales plan execution
Gathering market and competitor information
Complaint and query handling
Coordinating technical problems with supervisor and technicians
Monitoring leads and opportunities in CRM
Following up on customers not visited
Modernization sales follow-up
Inspection and KONE Care for Life (C4L) opportunity identification
Site survey coordination for modernization offers
Supporting hunter in booking appointments and generating leads