Customer Success Manager, Senior Manager (btoc)

Salesforce

Deep business and industry knowledge
Strong consulting skills as trusted advisor
Hands-on salesforce product platform knowledge
The role involves partnering with customers to accelerate business value and return on their Salesforce investment through deep industry and product expertise

Job Summary

  • The role involves partnering with customers to accelerate business value and return on their Salesforce investment through deep industry and product expertise.
  • Candidates must demonstrate the ability to guide customers on org strategy, governance, and change management while building executive-level relationships.
  • Salesforce is seeking Trailblazers passionate about innovation who can leverage AI agents to help organizations achieve their digital journey goals.

Matching Summary

The role involves partnering with customers to accelerate business value and return on their Salesforce investment through deep industry and product expertise.

Skills & Requirements

Must-have

  • Deep business and industry knowledge
  • Strong consulting skills as Trusted Advisor
  • Hands-on Salesforce product platform knowledge
  • Ability to drive C-level conversations
  • Understanding of enterprise architecture principles

Nice-to-have

  • Fluency in Japanese language
  • Experience with AI and Agentforce concepts
  • Storytelling and executive presence
  • Adaptability in high uncertainty environments
  • Generous heart and Aloha culture embodiment

Key Requirements

  • In-depth knowledge of specific line of businesses or clouds
  • Proven results working as a Trusted Advisor
  • Fluency in Japanese preferred
  • Good understanding of enterprise architecture

Work Rights

Not specified

Tailored Resume

Cover Letter