Global Patient Care Regional Hub Lead

Roche

Indianapolis, IN, US
Base: $144,800 - $268,800; bonus/equity: discretio...
5 years management experience in service or medical device sales
Bachelor's degree in related field preferred
Lead and standardize customer care operations across regions
The role is responsible for implementing Roche's strategic framework for customer service across diverse operating models and regulatory landscapes

Job Summary

  • The role is responsible for implementing Roche's strategic framework for customer service across diverse operating models and regulatory landscapes.
  • This position empowers teams and oversees Contact Center staff, service quality, and operations to ensure a first-class customer experience.
  • Relocation benefits are available for this job posting, and the expected salary range is $144,800 - $268,800.

Matching Summary

The role is responsible for implementing Roche's strategic framework for customer service across diverse operating models and regulatory landscapes.

Salary

Base: $144,800 - $268,800; Bonus/Equity: Discretionary annual bonus available; Benefits: Relocation benefits available

Skills & Requirements

Must-have

  • 5 years management experience in service or medical device sales
  • Bachelor's degree in related field preferred
  • Lead and standardize customer care operations across regions

Nice-to-have

  • Strong VACC leadership with focus on psychological safety
  • Experience managing change and external partners
  • Fluent in English with German or Spanish proficiency

Key Requirements

  • Bachelor's degree in Medical Technology, IT, Chemistry, Biology, Clinical Laboratory, or Business
  • 5 years of management experience in service, technical support, or clinical environment
  • Willingness to travel globally approximately 30%

Work Rights

Not specified

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