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RGA is seeking a Desktop Support Technician to provide first and second-tier IT support in a fully remote environment. The ideal candidate should possess a strong background in desktop support, particularly with Windows and Mac systems, and have excellent communication skills.
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Job Summary
Under minimal supervision, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals.
Resolve as many requests as possible during first contact, determine urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists.
Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Matching Summary
Match Score: 75
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RGA is seeking a Desktop Support Technician to provide first and second-tier IT support in a fully remote environment. The ideal candidate should possess a strong background in desktop support, particularly with Windows and Mac systems, and have excellent communication skills.
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Salary
$57,300.00 - $81,870.00 Annual Base; Bonus/Equity: Annual bonus plan, some positions eligible for long-term equity incentive plan; Benefits: Full range of health, retirement, and other employee benefits
Skills & Requirements
Must-have
First and second-tier IT support
Hardware, software, and peripherals support
ServiceNow software usage
Windows desktop environment
Enterprise MacBook support
IT infrastructure environment knowledge
Nice-to-have
Customer-oriented follow-up
Proactive improvement identification
Collaborative problem-solving
Pioneering thought encouragement
Key Requirements
4+ years of technology/desktop support experience
Post-Secondary Education graduate or relevant experience
Fluent English Language skills
Extensive knowledge of Windows desktop environment
Enterprise MacBook support
Knowledge of PowerShell scripting
Knowledge of Windows Server environment administration