Senior Analyst, Itsm Governance & Service Assurance
Brookfield Asset Management
Toronto, Ontario, Canada
Base: cad 85,000-100,000; bonus/equity: not specif...
4-6 years itsm experience
Servicenow platform expertise
Itil v4 principles knowledge
The Senior Analyst is responsible for establishing, governing, and improving core ITSM processes to deliver consistent, measurable, and value-driven service outcomes across global operations
Job Summary
The Senior Analyst is responsible for establishing, governing, and improving core ITSM processes to deliver consistent, measurable, and value-driven service outcomes across global operations.
This role oversees Service Catalog Management, Request Fulfillment, Knowledge Management, and Reporting & Analytics to ensure process standardization and compliance.
The position requires strong stakeholder engagement to resolve gaps, mature processes, and drive continuous improvement in service reliability and customer satisfaction.
Matching Summary
The Senior Analyst is responsible for establishing, governing, and improving core ITSM processes to deliver consistent, measurable, and value-driven service outcomes across global operations.
Salary
Base: CAD 85,000-100,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
4-6 years ITSM experience
ServiceNow platform expertise
ITIL v4 principles knowledge
Service Catalog governance
Process RACI definition
Nice-to-have
Power BI reporting skills
Knowledge-Centered Service KCS
Global technology environment
AI automation initiatives
Continuous improvement mindset
Key Requirements
Bachelor's degree in IT or Business Administration
ITIL Foundation certification required or in progress