Customer Relationship Manager

Suburban Toyota

Novi, MI, United States
Hybrid
Leading cr process management
Call sales customers for follow-up
Coach team on communication skills
Suburban Toyota is seeking a Customer Relationship Manager to enhance customer satisfaction and support team performance in a positive retail environment. The ideal candidate should possess excellent time management skills and be available on Saturdays to lead customer relationship initiatives within the dealership

Job Summary

  • The role involves leading customer relationship process management by observing, installing, and training approved processes at assigned stores.
  • You will be responsible for calling sales customers to follow up on their vehicle experience and satisfaction levels.
  • The position requires coaching team members on improving customer communication skills and administering Employee Satisfaction Survey programs.

Matching Summary

Match Score: 85

Suburban Toyota is seeking a Customer Relationship Manager to enhance customer satisfaction and support team performance in a positive retail environment. The ideal candidate should possess excellent time management skills and be available on Saturdays to lead customer relationship initiatives within the dealership.

Skills & Requirements

Must-have

  • Leading CR process management
  • Call sales customers for follow-up
  • Coach team on communication skills
  • Draft response letters to DOJ
  • Maintain working knowledge of Performance Dashboard

Nice-to-have

  • Drive to perform and excel constantly
  • Positive team environment experience
  • Honest simpler buying experience mindset

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter