Patient Access Representative Associate

Corewell Health

Kentwood, US
Hybrid
Patient access services
Customer service interactions
Benefit clarification
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions

Job Summary

  • Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions.
  • Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc.
  • Corewell Health is committed to cultivating and investing in YOU and offers a comprehensive benefits package.

Matching Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions.

Skills & Requirements

Must-have

  • patient access services
  • customer service interactions
  • benefit clarification
  • eligibility requirements
  • billing and claim status
  • administrative issue resolution

Nice-to-have

  • exceptional patient experience
  • process improvement suggestions
  • collaborative team environment
  • advocating for equity

Key Requirements

  • High School Diploma or equivalent
  • 1 year of relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter