Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and lean six sigma
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The team partners with cross-functional groups to enable exceptional workmate performance using data, knowledge frameworks, and emerging AI technologies.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter while supporting a culture of integrity and empathy.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and Lean Six Sigma
  • SQL and data visualization proficiency
  • AI chatbot and automated systems experience

Nice-to-have

  • KCS certification preferred
  • Strong written and verbal communication
  • Adaptable to high-growth environment
  • Experience with digital agent integration

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL experience
  • Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter