El Customer Operations Manager

ABB UK

Zagreb, Croatia
Hybrid
Global customer operations strategy
Implement global processes and best practices
End of line metrics accountability
You will be empowered to lead, supported to grow, and proud of the impact we create together

Job Summary

  • You will be empowered to lead, supported to grow, and proud of the impact we create together.
  • In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes.
  • Locally, you can count on: Competitive compensation: Attractive salary packages and performance bonuses.

Matching Summary

You will be empowered to lead, supported to grow, and proud of the impact we create together.

Skills & Requirements

Must-have

  • Global customer operations strategy
  • Implement global processes and best practices
  • End of line metrics accountability
  • Customer case management program
  • Order entry and management processes
  • Delivery performance metrics

Nice-to-have

  • Continuous improvement initiatives
  • Exceptional customer experience
  • B2B industrial and export markets
  • Domestic market operations and export business

Key Requirements

  • 4-5+ years of management experience
  • Proven leadership track record
  • Enhanced knowledge of Salesforce and SAP
  • Experience managing domestic and export markets
  • English and local language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter