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The Supv, Capability Center Operations Customer Care position at Assurant Services Australia involves overseeing customer care operations, managing a team of associates, and ensuring high-quality service delivery. The role emphasizes performance monitoring, team development, and effective communication with clients.
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Job Summary
The role involves planning, organizing, and leading day-to-day activities for associates providing hazard outsourcing services.
Responsibilities include managing customer care units that handle inbound/outbound calls, correspondence, and web workflows to resolve issues.
The supervisor must enforce performance controls, manage financial risk, and investigate root causes of operational complaints.
Matching Summary
Match Score: 75
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The Supv, Capability Center Operations Customer Care position at Assurant Services Australia involves overseeing customer care operations, managing a team of associates, and ensuring high-quality service delivery. The role emphasizes performance monitoring, team development, and effective communication with clients.
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