This role is responsible for conducting user experience and market research to inform digital platform and service design
Job Summary
This role is responsible for conducting user experience and market research to inform digital platform and service design.
The role requires a strong understanding of both qualitative and quantitative research methods, with an emphasis on actionable insights that drive business and customer value.
Prudential’s purpose is to be partners for every life and protectors for every future.
Matching Summary
This role is responsible for conducting user experience and market research to inform digital platform and service design.
Skills & Requirements
Must-have
qualitative and quantitative research methods
synthesize actionable insights
develop user personas and journey maps
usability evaluation and testing
collaboration with cross-functional teams
stakeholder engagement and presentation
Nice-to-have
adaptable, self-motivated, results-oriented
familiarity with data visualization tools
experience in customer journey mapping
knowledge of insurance industry
Key Requirements
8+ years of experience in UX research or market research
Hands-on qualitative and quantitative research experience
Experience with customer-facing digital portals/apps
Bachelor’s degree in HCI, Psychology, or related field
Proficiency in English required; additional language preferred