Multichannel Member Support Specialist

Smithrx

Lehi, UT, US
Not specified; not specified; medical, pharmacy, d...
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2+ years call center experience
2+ years online chat experience
Proficiency in mac and google suite
** SmithRx is seeking a Multichannel Member Support Specialist to provide excellent customer service across various channels, including phone, chat, and email. The ideal candidate should have experience in a call center environment, strong communication skills, and the ability to multitask while maintaining a patient-centric approach. **

Job Summary

  • SmithRx is a rapidly growing Health-Tech company dedicated to disrupting the Pharmacy Benefit Management sector with innovative technology and best-in-class customer service.
  • The Multichannel Member Support Specialist will manage simultaneous interactions across phone, chat, email, and text while ensuring world-class member experiences.
  • Employees receive highly competitive wellness benefits including up to 90% coverage for medical, pharmacy, dental, and vision insurance.

Matching Summary

Match Score: 75

** SmithRx is seeking a Multichannel Member Support Specialist to provide excellent customer service across various channels, including phone, chat, and email. The ideal candidate should have experience in a call center environment, strong communication skills, and the ability to multitask while maintaining a patient-centric approach. **

Salary

Not specified; Not specified; Medical, Pharmacy, Dental, Vision (up to 90% paid); Life/Disability fully paid; 3 weeks PTO; 401(k)

Skills & Requirements

Must-have

  • 2+ years call center experience
  • 2+ years online chat experience
  • Proficiency in Mac and Google Suite
  • Hybrid onsite and remote work location
  • 100% attendance during training period

Nice-to-have

  • Experience with Salesforce Service Cloud
  • Prior experience in benefits or insurance
  • Passion for helping people
  • High degree of empathy
  • Ability to multitask effectively

Key Requirements

  • HS Diploma, GED or equivalent
  • Must be located locally in Lehi UT or Plano TX
  • HIPAA and PPI compliance knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter