Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries
Job Summary
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
Matching Summary
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
Skills & Requirements
Must-have
Customer experience management
Resolving complex customer queries
Responding to member enquiries
Handling membership changes
Recognizing fraudulent information
Nice-to-have
Customer service champion
Continuous improvement ideas
Diversity and inclusion advocate
Brave, caring, and responsible
Key Requirements
Global health insurance market experience
Financial services industry transferable skills
Contact centre customer facing experience
Achieving productivity and quality targets
Excellent communication and influencing skills
Excellent problem solving and prioritization skills