Senior Customer Service Representative With French

Solenis

Bucharest, Romania
Annual bonus: target based; benefits: life insuran...
Hybrid
Fluent in french and english language
Minimum 1 year customer service experience
Experience handling conflict situations
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members

Job Summary

  • The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members.
  • Candidates must be fluent in both French and English to effectively support sales teams and handle escalated customer complaints.
  • The role offers a hybrid working schedule at a LEED Platinum certified office in Bucharest, Romania, with comprehensive benefits including life insurance and annual bonuses.

Matching Summary

The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members.

Salary

Annual Bonus: Target based; Benefits: Life Insurance, Private Medical Care, Holiday Allowance, Christmas and Easter Bonus, Extra vacation days

Skills & Requirements

Must-have

  • Fluent in French and English language
  • Minimum 1 year Customer Service experience
  • Experience handling conflict situations
  • Intermediate computer skills with accurate keyboarding
  • Proficiency in MS Word, Excel, and ERP systems

Nice-to-have

  • Mentorship and training junior representatives
  • Proactive customer relationship cultivation
  • Process improvement suggestions
  • Upselling opportunities identification
  • Collaboration across multiple departments

Key Requirements

  • 1 year minimum work experience in Customer Service roles
  • Fluency in French and English required
  • Experience using SAP/JDE/AS400 ERP systems

Work Rights

Not specified

Tailored Resume

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