Technical Services Engineer Iii

Impact

Columbus, United States
Base: $80,000 - $100,000 py; bonus/equity: 5% vari...
On-site
Saas platform support
Technical integration design
Client issue resolution
Support clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support

Job Summary

  • Support clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support.
  • Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
  • At impact.com, we believe that when you’re happy and fulfilled, you do your best work.

Matching Summary

Support clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support.

Salary

Base: $80,000 - $100,000 per year; Bonus/Equity: 5% variable annual bonus and RSU grant; Benefits: Medical, Dental, Vision, 401(k), PTO, wellness benefits, parental leave, tech stipend

Skills & Requirements

Must-have

  • SaaS platform support
  • Technical integration design
  • Client issue resolution
  • Web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP)
  • Log and data analysis

Nice-to-have

  • Affiliate marketing ecosystem familiarity
  • Continuous learning mindset
  • Customer-centric approach

Key Requirements

  • Bachelor's degree or equivalent practical experience
  • Experience in a tech-focused role
  • Experience with SaaS platforms
  • Experience with web technologies
  • Excellent problem-solving skills

Work Rights

Not specified

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