Kundenberater - Helpdesk Advisor With German (m/f/d)

Capita (public services)

Plovdiv, Bulgaria
Hybrid (on-site during training, remote afterwards)
German language proficiency c1
Technical support for home network
Problem status clarification
Capita is seeking a Kundenberater - Helpdesk Advisor with fluent German for their Plovdiv, Bulgaria office. The role involves providing customer support, resolving inquiries, and ensuring a positive customer experience, with the flexibility to work remotely after initial training

Job Summary

  • As a Customer Advisor (m/f/d) with German language skills, you will be the point of contact for customers needing help, answers, and smooth solutions.
  • You will perform tasks such as checking customer identity, conducting line measurements, providing technical support for the customer's home network, and arranging hardware exchanges.
  • Enjoy flexibility with a remote model after training, flexible working hours in 4, 6, or 8-hour shifts, and a modern workplace in an international environment.

Matching Summary

Match Score: 85

Capita is seeking a Kundenberater - Helpdesk Advisor with fluent German for their Plovdiv, Bulgaria office. The role involves providing customer support, resolving inquiries, and ensuring a positive customer experience, with the flexibility to work remotely after initial training.

Skills & Requirements

Must-have

  • German language proficiency C1
  • Technical support for home network
  • Problem status clarification
  • Offer alternative services
  • Conduct sales conversations

Nice-to-have

  • Team-oriented work approach
  • Service and consulting orientation
  • High commitment and communication skills
  • Punctuality and reliability
  • Willingness to learn

Key Requirements

  • Good German skills (written and spoken, C1 level)
  • Experience in a similar position

Work Rights

Not specified

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